Collapsible content

ABOUT THE BRAND

TUNNEL IS A BRAND WITH A PURPOSE TO MIX CREATIVITY AND FASHION UNDER THE TONES OF A MONOCHROME PALLET. OUR GOAL IS TO CREATE A MOVEMENT FOR AN EXPRESSIVE FUTURE WHERE EVERYONE CAN BE ACCEPTED AND ART CAN BE GREATER APPRECIATED.
TUNNEL PIECES ARE OFTEN MARKED BY A UNIQUE INVERTED STITCHING TACTIC THAT HIGHLIGHTS THE GARMENT TO CREATE A MORE DEFINED AND INTERESTING APPEARANCE WHEN WORN OR USED. EVERY TUNNEL PRODUCT IS HAND MADE FROM SCRATCH USING PREMIUM MATERIALS AND FABRICS TO ENSURE AN AMAZING EXPERIENCE FOR CUSTOMERS. ALL TUNNEL PRODUCTS ARE RELEASED IN LIMITED QUANTITES AND MANY PIECES ONLY RELEASE ONCE, SOLIDIFYING A SPECIAL EXPERIENCE FOR CUSTOMERS.

WHAT THE INNER CIRCLE IS

THE INNER CIRCLE IS AN SMS LIST CONSISTING OF PEOPLE WHO ARE INTERESTED IN GETTING INSIDE INFORMATION REGARDING THE BRAND. APPROXIMATELY 73.6% OF PEOPLE MISS OUT EACH AND EVERY DROP BECAUSE OF A SELLOUT. BY JOINING THE INNER CIRCLE, WE WILL NOT ONLY DO OUR BEST TO MAKE YOU APART OF THE 26.4% THAT IS ABLE TO PURCHASE, BUT WE WILL ALSO GIVE YOU ACCESS INTO RECEIVING UPDATES ABOUT RELEASES, EVENTS, AND INTRUIGING FACTS ABOUT THE BRAND.
BE APART OF THE MOVEMENT AND GROWING COMMUNITY IF YOU HAVENT ALREADY YET DONE SO.

POLICIES

TERMS & CONDITIONS
BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES. IF THESE TERMS OF SERVICE ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS OF SERVICE.
YOU MAY NOT USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE NOR MAY YOU, IN THE USE OF THE SERVICE, VIOLATE ANY LAWS IN YOUR JURISDICTION (INCLUDING BUT NOT LIMITED TO COPYRIGHT LAWS).
YOU MUST NOT TRANSMIT ANY WORMS OR VIRUSES OR ANY CODE OF A DESTRUCTIVE NATURE.
A BREACH OR VIOLATION OF ANY OF THE TERMS WILL RESULT IN AN IMMEDIATE TERMINATION OF YOUR SERVICES.
WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. THE MATERIAL ON THIS SITE IS PROVIDED FOR GENERAL INFORMATION ONLY AND SHOULD NOT BE RELIED UPON OR USED AS THE SOLE BASIS FOR MAKING DECISIONS WITHOUT CONSULTING PRIMARY, MORE ACCURATE, MORE COMPLETE OR MORE TIMELY SOURCES OF INFORMATION. ANY RELIANCE ON THE MATERIAL ON THIS SITE IS AT YOUR OWN RISK.

THIS SITE MAY CONTAIN CERTAIN HISTORICAL INFORMATION. HISTORICAL INFORMATION, NECESSARILY, IS NOT CURRENT AND IS PROVIDED FOR YOUR REFERENCE ONLY. WE RESERVE THE RIGHT TO MODIFY THE CONTENTS OF THIS SITE AT ANY TIME, BUT WE HAVE NO OBLIGATION TO UPDATE ANY INFORMATION ON OUR SITE. YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO MONITOR CHANGES TO OUR SITE.
IF, AT OUR REQUEST, YOU SEND CERTAIN SPECIFIC SUBMISSIONS (FOR EXAMPLE CONTEST ENTRIES) OR WITHOUT A REQUEST FROM US, YOU SEND CREATIVE IDEAS, SUGGESTIONS, PROPOSALS, PLANS, OR OTHER MATERIALS, WHETHER ONLINE, BY EMAIL, BY POSTAL MAIL, OR OTHERWISE (COLLECTIVELY, 'COMMENTS'), YOU AGREE THAT WE MAY, AT ANY TIME, WITHOUT RESTRICTION, EDIT, COPY, PUBLISH, DISTRIBUTE, TRANSLATE AND OTHERWISE USE IN ANY MEDIUM ANY COMMENTS THAT YOU FORWARD TO US. WE ARE AND SHALL BE UNDER NO OBLIGATION (1) TO MAINTAIN ANY COMMENTS IN CONFIDENCE; (2) TO PAY COMPENSATION FOR ANY COMMENTS; OR (3) TO RESPOND TO ANY COMMENTS.

WE MAY, BUT HAVE NO OBLIGATION TO, MONITOR, EDIT OR REMOVE CONTENT THAT WE DETERMINE IN OUR SOLE DISCRETION TO BE UNLAWFUL, OFFENSIVE, THREATENING, LIBELOUS, DEFAMATORY, PORNOGRAPHIC, OBSCENE OR OTHERWISE OBJECTIONABLE OR VIOLATES ANY PARTY’S INTELLECTUAL PROPERTY OR THESE TERMS OF SERVICE.
YOU AGREE THAT YOUR COMMENTS WILL NOT VIOLATE ANY RIGHT OF ANY THIRD-PARTY, INCLUDING COPYRIGHT, TRADEMARK, PRIVACY, PERSONALITY OR OTHER PERSONAL OR PROPRIETARY RIGHT. YOU FURTHER AGREE THAT YOUR COMMENTS WILL NOT CONTAIN LIBELOUS OR OTHERWISE UNLAWFUL, ABUSIVE OR OBSCENE MATERIAL, OR CONTAIN ANY COMPUTER VIRUS OR OTHER MALWARE THAT COULD IN ANY WAY AFFECT THE OPERATION OF THE SERVICE OR ANY RELATED WEBSITE. YOU MAY NOT USE A FALSE E‑MAIL ADDRESS, PRETEND TO BE SOMEONE OTHER THAN YOURSELF, OR OTHERWISE MISLEAD US OR THIRD-PARTIES AS TO THE ORIGIN OF ANY COMMENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY COMMENTS YOU MAKE AND THEIR ACCURACY. WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY COMMENTS POSTED BY YOU OR ANY THIRD-PARTY.
OCCASIONALLY THERE MAY BE INFORMATION ON OUR SITE OR IN THE SERVICE THAT CONTAINS TYPOGRAPHICAL ERRORS, INACCURACIES OR OMISSIONS THAT MAY RELATE TO PRODUCT DESCRIPTIONS, PRICING, PROMOTIONS, OFFERS, PRODUCT SHIPPING CHARGES, TRANSIT TIMES AND AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION OR CANCEL ORDERS IF ANY INFORMATION IN THE SERVICE OR ON ANY RELATED WEBSITE IS INACCURATE AT ANY TIME WITHOUT PRIOR NOTICE (INCLUDING AFTER YOU HAVE SUBMITTED YOUR ORDER).
WE UNDERTAKE NO OBLIGATION TO UPDATE, AMEND OR CLARIFY INFORMATION IN THE SERVICE OR ON ANY RELATED WEBSITE, INCLUDING WITHOUT LIMITATION, PRICING INFORMATION, EXCEPT AS REQUIRED BY LAW. NO SPECIFIED UPDATE OR REFRESH DATE APPLIED IN THE SERVICE OR ON ANY RELATED WEBSITE, SHOULD BE TAKEN TO INDICATE THAT ALL INFORMATION IN THE SERVICE OR ON ANY RELATED WEBSITE HAS BEEN MODIFIED OR UPDATED.
PRIVACY POLICY
CUSTOMER INFORMATION WILL REMAIN CONFIDENTIAL AND WILL NOT BE SHARED/SOLD UNDER ANY CIRCUMSTANCES.
OUR WEBSITE USES COOKIES TO KEEP TRACK OF ITEMS YOU PUT INTO YOUR SHOPPING CART, INCLUDING WHEN YOU HAVE ABANDONED YOUR CHECKOUT. THIS INFORMATION IS USED TO DETERMINE WHEN TO SEND CART REMINDER MESSAGES VIA SMS.
WE USE GOOGLE ANALYTICS TO HELP US UNDERSTAND HOW OUR CUSTOMERS USE THE SITE. YOU CAN READ MORE ABOUT HOW GOOGLE USES YOUR PERSONAL INFORMATION HERE: https://www.google.com/intl/en/policies/privacy/
SHIPPING POLICY
TUNNEL IS NOT RESPONSIBLE FOR PACKAGES DAMAGED OR LOST IN TRANSIT UNDER ANY CIRCUMSTANCE.
INCORRECT ADDRESS
WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. ADDRESS CHANGES CAN BE MADE IF WE ARE CONTACTED BEFORE SHIPPING YOUR ITEM OUT. IF A PRODUCT FAILS TO DELIVER DO TO THIS, YOU MUST PAY TO RESHIP YOUR ITEM (YOU CAN DO THIS VIA OUR SUPPORT EMAIL).
REFUND POLICY
WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH HIGH-QUALITY PRODUCTS AND SERVICES. AS SUCH, WE HAVE A NO REFUND POLICY. ALL SALES ARE FINAL AND NON-REFUNDABLE.

AT TUNNEL, WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH HIGH-QUALITY PRODUCTS AND SERVICES. AS SUCH, WE HAVE A NO REFUND POLICY. ALL SALES ARE FINAL AND NON-REFUNDABLE.

DAMAGES AND ISSUES: IN THE EVENT THAT YOU RECEIVE A DEFECTIVE OR DAMAGED ITEM, OR IF YOU RECEIVE THE WRONG ITEM, PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY. WE WILL WORK WITH YOU TO EVALUATE THE ISSUE AND MAKE IT RIGHT.

FALSE CHARGEBACKS: PLEASE NOTE THAT FALSE CHARGEBACKS ARE NOT ALLOWED AND WILL RESULT IN ACTION BEING TAKEN AGAINST THE CUSTOMER. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE WHO FILES A FALSE CHARGEBACK.

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR REFUND POLICY, PLEASE DO NOT HESITATE TO CONTACT US AT contact.tnnl.ca@gmail.com WE ARE ALWAYS HERE TO HELP AND ANSWER ANY QUESTIONS YOU MAY HAVE.
MORE INFORMATION WILL BE AVAILABLE WHEN THE SITE IS UNLOCKED.
CONTACT:
contact.tnnl.ca@gmail.com
CUSTOMER SUPPORT HOURS:
MONDAY – FRIDAY
9:00AM - 9:00pm PST
(EXCLUDING WEEKENDS AND MAJOR HOLIDAYS.)
SHIPS IN 1-3 DAYS FROM VANCOUVER, BC, CANADA