FREQUENTLY ASKED QUESTIONS

FAQ

"HOW CAN I PAY?"

ON THE TUNNEL SITE, YOU CAN PAY USING THE FOLLOWING TRUSTED PARTNERS.
- SHOP PAY
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- GOOGLE PAY
(ALL PAYMENT METHODS ARE ENCYRPTED AND SECURE TO ENSURE SAFETY FOR ALL)

"WHY WOULD I BUY FROM TUNNEL?"

UNLIKE 95% OF BRANDS THESE DAYS WHO SIMPLY EXIST AS APART OF A GET RICH QUICK SCHEME, TUNNEL HAS A PURPOSE. NOT ONLY DOES TUNNEL BLEND AND EXPERIMENT WITH SIMPLICITY AND INNOVATION, BUT WE ALSO HAVE A DRIVEN MOVEMENT TO CREATING A MORE EXPRESSIVE FUTURE VIA OUR WORK. THE TUNNEL STYLE ISENT FOR EVERYBODY. BUT FOR THOSE WHO ARE INTRIGUED AND WANT TO SUPPORT US, WE RECOMMEND YOU GIVE US A CHANCE AND PLACE AN ORDER. THEN YOU'LL UNDERSTAND WHY PEOPLE BUY FROM US ON REPEAT. ITS MORE THEN A BRAND.

"WHAT IS THE INNER CIRCLE?"

"CAN I MAKE MODIFICATIONS OR REFUND MY ORDER AFTER ITS BEEN PLACED?"

ONCE AN ORDER HAS BEEN CONFIRMED, IT CANNOT BE MODIFIED OR ADJUSTED FOR PRODUCTION PURPOSES. WITH HIGH DEMAND AND FAST FULFILLMENT, WE ARE NOT ABLE TO ACCOMMODATE SUCH A REQUEST AT THIS TIME.

"DO YOU SHIP INTERNATIONALLY?"

YES, HOWEVER ORDERS SHIPPED OUTSIDE CANADA, ARE SUBJECT TO NON-REFUNDABLE CUSTOMS DUTIES/TAXES.
TNNL.CA SHIPS TO THE FOLLOWING COUNTRIES:
AUSTRALIA, BRAZIL, DENMARK, CANADA, GERMANY, ITALY, MEXICO, NETHERLANDS, ROMANIA, SPAIN, SWITZERLAND, UKRAINE, UNITED KINGDOM, UNITED STATES AND JAPAN.

"WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?"

OUR TEAM WILL USUALLY RESPOND WITHIN 45 MINUTES - 72 HOURS (AVERAGE).
(DOES NOT INCLUDE WEEKENDS AND MAJOR HOLIDAYS)

"WHY WAS MY ORDER CANCELED & REFUNDED?"

IF YOUR ORDER WAS CANCELED, WE ADVISE YOU TO CONTACT YOUR FINANCIAL INSTITUTION TO ENSURE YOUR INFORMATION IS UP TO DATE. CANCELLATIONS MAY ALSO BE AFFECTED BY LIMITED STOCK AVAILABILITY.
IF YOU HAVE THROUGHLY READ THROUGH THE PAGE ABOVE AND YOUR QUESTION HAS NOT BEEN ANSWERED, PLEASE CONTACT USING THE EMAIL PROVIDED:
contact.tnnl.ca@gmail.com